The Texas Department of Information (DIR) maintains the Information and Communications Technology (ICT) Cooperative Contracts Program that is a streamlined cooperative purchasing program for Texas State agencies, local governments, public and private education, institutions of higher education, other various public and private entities in Texas, as well as public entities outside of Texas. Additional information on the DIR Information and Communications Technology (ICT) Cooperative Contracts Program can be found at the following DIR webpage:
Resource Integrators maintains a Information Technology Staff Augmentation Services (ITSAC) contract, as well as a Deliverables-Based Information Technology Services (DBITS) contract with DIR to provide services to entities that are authorized to procure services through DIR. For more information related to DBITS, please see DIR website for DBITS. The information provided on this page is specific to our Deliverables-Based Information Technology Services (DBITS) contract, DIR-CPO-4949.
DBITS Contract Information (Contract # DIR-CPO-4949)
Resource Integrators, LLC offers deliverables-based information technology services (DBITS) through this contract, specifically: application development, application maintenance and support, enterprise resource planning , and IT project management. Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the State. Texas State and Local government entities can greatly increase procurement efficiency and address immediate service needs by directly contracting with RI through our DBITS contract.
Specific Resource Integrators’ DBITS Contract information, which includes a description of our service offerings and contact information can be found at DIR-CPO-4949.
DBITS Services Offered by RI
RI's DBITS services include a broad range of technology service categories. Services available under this Contract are limited to the technology categories defined in Request for Offer DIR-CPO-TMP-553 for deliverables-based information technology services. At DIR’s sole discretion, Successful Respondent may incorporate changes or make additions to its service offering, provided that any changes or additions must be within the scope of the RFO. Successful Respondent has been awarded the following Technology Categories:
- Application Development, Maintenance, and Support, Technology Upgrade, Migration, and Transformation; and Enterprise Resource Planning (ERP) -
- Application Development is the development of new applications which may be mainframe, server, network-based, web-based or a combination and may require interfaces to existing applications. Application Maintenance and Support includes troubleshooting, modifying, maintaining, improving security, and enhancing legacy systems and applications which may be running in a production environment.
- Technology upgrade, migration, and transformation may be accomplished by converting/migrating legacy applications to new technology, either with or without new business functionality. It may also include introducing new technology into the enterprise and managing any changes as a result of the introduction.
- Transformation may include assessments of the current application portfolio, evaluation of the technology assets before beginning technology transformation and Business Case development for justification of an initiative. Part of the transformation journey may include planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services, and training support.
- Return on investment (ROI), benchmarks, and milestones may also be appropriate to include in a transformation initiative.
- Agile methodology MAY be considered if requesting agency defines the sprint schedule, methodology, and governance which defines the process of developing, communicating, implementing, monitoring, and approving the project phases. Additional areas within scope include the following:
- Website content accessibility compliance;
- Cloud transformation;
- Digital transformation;
- IT organizational transformation; and
- User acceptance testing.
- ERP is an amalgamation of an organization’s information systems designed to automate and integrate a variety of functions, commonly referred to as “back office”, including financials, human resources and asset management. These systems are usually modularized and generally highly configurable. Business Process Reengineering (BPR), system or application changes, implementation, conversion services, and training are often included in an ERP initiative.
- IT Assessments, Planning, Independent Verification and Validation (IV&V), and Market Research, Procurement Advisory, and Contract Implementation Services -
- IT Assessments and Planning may include IT effectiveness, maturity, governance, and architecture. Strategic planning activities may include mission statement development, visioning and goals, objectives, and strategydevelopment. Assessment of staff knowledge, skills and abilities, bandwidth, time and motion studies, and succession planning are included in this category. Strategic planning development and tactical planning may require the provisioning of actionable plans and roadmaps. Organization change management, enterprise architecture, cloud assessments, and network performance assessments are within scope as well.
- Also included in this category are the independent verification and validation procedures that are used together for in-depth analysis of a product, service, or system for compliance with requirements as well as the independent oversight of software (or systems) development life cycle (SDLC) processes and specifications.
- Market Research, Procurement Advisory, and Contract Implementation Services activities may include requirements gathering, facilitation activities, scoring criteria development, evaluation criteria development, negotiation guidance and assistance, and contract transition assistance.
- Cost optimization including software license cost analysis;
- Financial planning and pricing structures;
- Market reviews/market research;
- Market engagement;
- Transition/implementation assistance; and
- IT contract management assistance.
- NOTE: When using IT Procurement Assistance under Texas Government Code, § 2155.004, a state agency may not accept a bid or award a contract that includes proposed financial participation by a person who received compensation from the agency to participate in preparing the specifications or request for proposals on which the bidor contract is based. The selected Contract Holder and the employees of that Contract Holder who perform IT Procurement Assistance Services will be ineligible to respond to any resulting solicitation(s).
- Project and Program Management -
- Project and Program management services include any or all of the project management processes identified by the Project Management Institute (PMI) as published in the most recent edition of the PMBOK® Guide, including practice guides such as Agile and Managing Change in Organizations.
- Examples of included services include utilizing the Customer’s tools and processes, using commercially available off-the-shelf tools, using Contract Holder’s own proprietary tools and processes to manage a project, and using the Texas Project Delivery Framework.
- This category includes, but is not limited to:
- Business case development;
- Statewide impact analysis;
- Cost to benefit analysis;
- Risk assessment;
- Stakeholder management;
- Organizational change management;
- Strategic planning;
- Program assessment; and
- Agile development, training, coaching.
Instructions for Obtaining Quotes and placing Purchase Orders
The DBITS Ordering Process for customers is provided below. Please also see DIR's website for additional information, and a listing of all DBITS available services at this link: SOW Instructions.
Step 1. Customers must complete a Statement of Work (SOW) for projects that . Customers may find the DIR Statement of Work (SOW) Guide, service level instructions, as well as an SOW template here: DIR's SOW Guide. Note: The total contract value must align with Texas Government Code and Rules. State Agency Customers must submit their SOW to DIR for review and approval. DIR maintains a portal for these SOW submissions and can be found here: DIR's Portal Webpage. Note: Entities that are not Texas State Agencies, are not required to submit a SOW to DIR.
Step 2. Use the Statement of Work template from DIR's website noted in Step 1 above as a starting point, which may include, but is not limited to the following items:
- Scope of work (or services to be delivered)
- Project risks, assumptions and constraints
- Roles and responsibilities
- Description of Services (high-level)
- Acceptance criteria
- Project completion criteria
- Project schedules to be achieved by vendor
- Service-level objectives Key performance indicators
- Service-level agreements (SLAs)
- Service-level management
- Relevant quality processes that will apply, such as change management, acceptance, and risk and issue management
Step 3. Customers should send the Statement of Work to one or more vendors that offer the Technology Category requested. State agency customers (not including institutions of higher education, local governments or out-of-state governmental entities) must follow the purchasing thresholds specified in the Texas Government Code, Chapter 2157 and submit SOWs to DIR for review and approval both at the draft and final submission phases. For more information about the purchasing thresholds and related SOW requirements, including the number of vendors required to receive the SOW, please see TGC 2157.0785.
Step 4. Vendors provide a written response. (Vendors may only respond to SOWs for the Technology Categories awarded under their contract.)
Step 5. Customers should negotiate pricing of deliverables directly with vendor.
Step 6. Customers and vendors may work together to improve the SOW.
Step 7. Customers may negotiate the terms and conditions of a SOW to suit their business needs, as long as the SOW terms and conditions do not conflict with or weaken the terms of the DBITS contract.
Any resulting DBITS purchase order(s) with Resource Integrators, LLC must reference our DIR contract number, DIR-CPO-4949
All qualified entities who wish to get more information from us regarding the DBITS process should contact Bob Launius at email@example.com or 1.512.425.0975. We will be happy to discuss the characteristics of a DBITS procurement with your organization.